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What is an acceptable sealed-pack return?

This product is only returnable in case the packaging is not opened.

Returns are accepted 15 days from the date of delivery.

Once opened, returns are not allowed.

 

How to place return requests :

You can initiate return requests either through the My Orders page or through customer chat support.

 

After reviewing your return request, we will send our courier partner to pick up the products delivered to you. This will take 3-4 business days.

 

After the returned products are received by us, we will verify them against the claim and initiate replacement or refund accordingly.

 

After the return request is approved, it may take up to 10-14 business days for the credit to reflect in Your account. The actual time taken for refund or credit of the payment into your account depends on the mode by which the payment was made and the procedures adopted by various financial services providers.

 

Conditions for Replacement or Refund?

Received damaged product

Received defective product

Received wrong product

 

Cancellation

Cancellation of orders can only be made at any time before you receive an intimation containing confirmation of your order. No cancellations will be accepted post such time and for any cancellation request received post such time, you will need to raise a return request after the order has been delivered.